Product and service design consultant
I’m a product and service designer specialising in the intersection of digital and physical. My approach is analytical and creative, my view is that design is strategy.
I co-authored the book ‘Designing Connected Products’, am a co- founder of Rain Cloud and am a freelance design consultant.
|Service design vision for a new mobile virtual network operator launching in 2016 (Freelance)|
|Member of the program committee for the O’Reilly Design conference|
|Co-author of ‘Designing Connected Products’ (O’Reilly)|
|Co-founder of rain cloud|
|UX strategy with an IoT predictive analytics startup (Freelance)|
|Mobile strategy & UX lead on digital transformation project for the Automobile Association (Freelance)|
|UX strategy and design for IoTAcademy.org at Superflux (Freelance)|
I bring together technical feasibility, your capabilities, business viability and human insight to identify opportunities and help you make sure you design the right thing, before you set out to design the thing right.
Product & Service design
To me, design is about the sum total experience of your product or service. I work across UX, interaction design, industrial design and service design. The output and approach is always specific to the project.
Through methods like contextual iquiry, interviews or observation I can help you understand the needs of your customers and use emerging behaviours to inspire new ideas to improve your product or service.
I can help you prototype ideas quickly so you can evaluate them early, test them with customers or simply learn and improve through making.
A combination of all of the above can be done in a focussed, intensely collaborative short project to help you get to a prototype, understand a specific problem better or simply change your perspective.
Internet of Things
With my background in both industrial and digital design, and my experience with the particular challenges of IoT, I am uniquely placed to help you with problems and projects in the connected devices space.
I have a network of trusted collaborators that I can draw on if you require a team to tackle a larger problem or project.
|2016||Interaction16 Conference, Helsinki||Workshop|
|2015||Royal College of Art, Design Products||Guest lecture|
|2015||Web Directions 2015, Sydney||Conference talk (See the slides)|
|2015||IoT Stockholm||Meetup talk (See the slides)|
|2015||O’Reilly SOLID 2015, San Francisco||Workshop (See the slides)|
|2015||O’Reilly Experience Design online conference||Conference talk|
|2015||BLN IoT Forum 2015, Cambridge||Conference talk (See the slides)|
|2014||Royal College of Art, Design Products||Guest lecture|
|2013||Digital Services World Congress 2013||Conference talk (See the slides)|
|2013||Digital Health Professionals Network||Conference talk (See the slides)|
|2012||Ravensbourne College||Guest lecture|
I started my career at frog design in Germany, working on projects across Industrial Design and Design Research. I hold a first class honours degree in Product Design from Ravensbourne, London and my speculative design work has been awarded by the Royal Society of Arts.
For a year, I’ve worked at cutting-edge art collective rAndom International, creating interactive art for clients like Bloomberg, Wellcome Trust and the V&A London. I then joined Fjord, where I was involved in EU funded research into the Internet of Things, and worked in the business design team.
Since 2014 I work independently consulting directly with clients, working as a freelance designer and doing other projects such as co-authoring ‘Designing Connected Products’.download my cv
+44 7835 134308
Company No. 08801433
VAT No. 180843500
Registered in England and Wales